About us

At our core, we're all about building genuine connections, striving to be the best cleaning company to work with and for. Decades-long partnerships with customers and dedicated colleagues testify to this ambition.

We seamlessly integrate significant operational expertise with our industry-leading, data-driven solutions, consistently pushing the boundaries of service excellence, value for money, and service transparency.

We don't just meet industry standards; we redefine them, together.

City & Essex is a family business and one that was founded on the belief that if we look after our people, our people will look after our customers. This rings true today and I am immensely proud of how the business has evolved over the preceding 50 years.

Our success is a testament to our wider family - our inspirational colleagues who have the passion, commitment, and relentless drive to deliver an exceptional service each and every day. It is a privilege to have held decades-long relationships with many of our colleagues and customers and our ambition to be an employer and service partner of choice is a key pillar of our organisation.

Looking to the future, we will continue to innovate and develop new ways to deliver and measure our services whilst ensuring our valued customers are always presented with the most sustainable, cost-effective and technology-driven cleaning solution.

Ian Hookway
Managing Director

People-first

The attentiveness, dedication, and quality of service we have provided our customers for the last 50 years has always come down to the amazing people we have in our teams.

Our people are the lifeblood of City & Essex, and we wouldn’t be here today without them. It is, therefore, our priority to foster a culture of care, empowerment, recognition, personal growth, and well-being for our teams.

Our aim is to do the very best for them as they do for us every single day.

At City & Essex, our values are the cornerstone of our business. These guiding principles determine how we conduct ourselves and the manner in which we operate. Everyday, everything we do comes back to this:

Culture of
trust

We do the right thing, even when nobody is watching. We keep our promises, learn from our mistakes and succeed together. We are open, honest and transparent in everything we do.

Changing with
the times

We adapt. We embrace change and see the opportunity through the challenge. We are agile, reliable, intelligent and creative. We pride ourselves on our ability to be flexible.

Real lasting
impact

We are responsible. We consider our actions and their impact on the people and environment around us. We make the right choices, using products and equipment in the right way. We work together as one.

Passion for
excellence

We are passionate, motivated and enthusiastic. We love what we do and continuously strive for excellence. We find inspiration in each other and bring our best each and every day.

Evolving
innovation

We are curious and relentless. We share ideas, challenge the agreed standard and find a better way. We push boundaries and create value for those that put their trust in us.