Our commitment to doing the right thing
Since 1971, we have been guided by a simple principle: do the right thing, even when nobody is watching. Today, that means taking responsibility for our impact on the planet, our people, and the communities we serve.
Sustainability is not a bolt on. It is woven into everything we do.
For over fifty years, City & Essex has been built on doing the right thing by our people, our planet and our partnerships.
Our approach to ESG is grounded in action. Reducing our environmental impact, championing wellbeing and inclusion across our workforce and partnering with our customers to amplify our impact in the communities we serve.
ESG is not a box to tick, it is a mindset that reflects who we are and how we want to lead in our industry. This report marks the start of a new chapter in how we track, improve, and communicate our impact.
Aligned to the
UN Sustainable Development Goals
The UN SDGs help us understand where our work can make the greatest difference. Our ESG strategy directly contributes to eight global goals for our colleagues, customers, and communities.
Our Charity Partners
People. Planet. Partnerships.
Our ESG framework focuses on three interconnected areas where we can make the greatest difference: for our colleagues, our environment, and the communities we serve.
Investing in skills, wellbeing, and opportunity.
Our colleagues are the heart of City & Essex. We invest in skills, wellbeing, and opportunity because when they thrive, so do the communities we serve.
Your partner in sustainable cleaning
We understand that sustainability is now central to how spaces are managed, measured, and valued. As your facilities management partner, we're here to help you meet your ESG goals, providing the data, initiatives, and verified impact that demonstrate real progress.
Scope 3 Transparency
We provide detailed emissions data for the services we deliver, helping you report accurately on your supply chain impact and meet your own carbon reduction targets.
Bespoke Reporting
Every customer has different ESG needs. We are proud to be flexible and adaptive, drawing on our experience to provide the data and insights that matter most to you.
Volunteering Initiatives
Through our network of charity partners, we can facilitate, organise, and report on volunteering initiatives that create meaningful social value for your organisation.
Verified Social Value
Our social value contributions are measured and verified through the National TOMs framework, giving you confidence in the impact we create together.
Talk to us about your ESG requirements
We recognise that each customer has unique ESG expectations. Whether you need quarterly sustainability reports, support with award submissions, or help developing site-specific environmental initiatives, we have the experience and flexibility to deliver exactly what you need.
Verified commitment,
not just words
External accreditations hold us accountable, demonstrate our commitment to customers, and ensure we meet the highest industry standards. These are not badges we collect. They are standards we live by.
UhUb Ambassador Engaged
90%+ colleagues trained for 60 consecutive months
NCZ Platinum
Net Carbon Zero certification at the highest level
Living Wage Employer
Recognised Service Provider committed to fair pay
National TOMs Framework
Verified social value measurement through Social Value Portal
Industry Accreditations & Certifications
Head of ESG
For generations, City & Essex has quietly done the right thing. This report is our way of formalising that commitment, elevating our transparency, and focusing our efforts on the issues that matter most.
What you will find in these pages is the story of a business that has embedded sustainability and social responsibility into its operations long before ESG became an industry priority. We are proud to finally share it, and we hope it gives you confidence not just in what we deliver, but in who we are.
Our 2024 ESG Report
For a comprehensive view of our environmental, social, and governance performance, including detailed data, methodology,
and targets, request a copy of our full ESG Report.
Request the Report
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